At Shan Fabrics & Fashions, customer satisfaction is important to us.
We aim to provide quality products and ensure that every order reaches our customers
in good condition.
Eligibility for Return or Exchange
A return or exchange request may be accepted if:
- The product received is damaged or defective.
- You received an incorrect product.
- The product is incomplete or does not match your confirmed order.
- The item is returned in its original condition, unused and unwashed.
- Original tags or packaging are included where applicable.
Customers should contact our customer support team as soon as possible
after receiving their order to report any issue.
Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Items without original tags, labels, or packaging where applicable.
- Products purchased during special promotions, sales, or clearance offers.
- Customized or specially prepared products, where applicable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact
Shan Fabrics & Fashions with your order details and relevant product information.
Our team will review your request and provide further assistance regarding a
replacement, exchange, or other applicable solution.
Exchange Process
To request an exchange, please contact our customer support team with your
order number and details of the item you wish to exchange. Exchange requests
are subject to product availability and approval.
If the requested replacement product is unavailable, Shan Fabrics & Fashions
may offer an alternative solution according to the applicable policy.
Return Process
Before returning any product, customers are advised to contact our customer
support team for instructions. Products returned without prior communication
or approval may not be accepted.
Once the returned item is received and inspected, the customer will be
informed about the status of the request.
Refunds
Where a refund is applicable and approved, it will be processed according
to the applicable payment method and company policy. Processing times may
vary depending on the payment method and other relevant factors.
Shipping Charges
Shipping or delivery charges may be non-refundable unless the return or
exchange is due to an error, damaged product, or incorrect item from
Shan Fabrics & Fashions.
Additional delivery charges related to an approved exchange may apply
depending on the circumstances and delivery location.
Policy Updates
Shan Fabrics & Fashions reserves the right to update or modify this
Return & Exchange Policy at any time. Any changes will be posted
on this website and will become effective accordingly.